Return & Refund Policy
At Gemstones Island, we take great pride in providing only natural, high-quality gemstones. Every piece is carefully inspected before shipping to ensure it meets our strict quality standards.
Returns or refunds are only accepted if the item is defective or damaged upon arrival.
To qualify for a return or replacement:
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You must provide clear photo or video proof of the defect immediately upon receiving your parcel.
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The return request must be made within the first 30 days of receiving your order.
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The gemstone must be returned in its original, unused condition with all packaging and documents included.
After verification, we will process your return or issue a replacement/refund according to your preference.
Please note that returns requested after 30 days or without proof of defect will not be accepted.
For any return-related inquiries, please contact our support team at [info@gemstonesisland.com] with your order details and photos/videos of the received item.
Thank you for understanding and for choosing Gemstones Island — where authenticity and customer satisfaction come first.