Shipping policy

At Gemstones Island, we proudly ship our natural gemstones to customers all around the world. We work with trusted international courier partners — FedEx, DHL, UPS, Thai Post, and SF International — to ensure safe and timely delivery of every order.

Processing Time

All orders are carefully inspected and securely packed before shipment. Please allow 1–3 business days for order processing and handling before your package is dispatched.

Shipping Time

Delivery times vary depending on your location and chosen courier service:

• International Shipping: Usually takes 10-14 business days after dispatch.

Tracking

Once your order has been shipped, a tracking number will be provided via email so you can monitor your shipment in real time.

Customs & Import Duties

For international orders, customs fees or import duties (if applicable) are the buyer’s responsibility. Please check your local customs regulations before placing an order.

Damaged or Lost Packages

All shipments are insured and securely packaged. If your package is lost or arrives damaged, please contact us immediately with proof (photos or video), and we’ll assist in resolving the issue with the courier.

Shipping Restrictions

We ship worldwide. However, some regions may have restrictions on importing gemstones. In such cases, we will contact you before shipping to discuss alternative arrangements.

For any shipping-related questions, please contact our support team at [info@gemstonesisland.com] — we’re always happy to help.